At Apex Innovations Group Inc, we strive to provide our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, we are happy to process returns and refunds.
Return Conditions:
- Within 30 days of receipt
- Merchandise and packaging must be in unused and perfect condition
- Original invoice/order number retained
- Items must be purchased through our official channels
Refund Procedure:
- Please contact us at [email protected] to obtain the return request form.
- Fill out the return request form, stating the reason for the return.
- Carefully repackage the merchandise in its original packaging, and include the completed return request form.
- Ship the package back to the designated address. Return shipping fees will be handled as follows:
- If it’s the seller’s responsibility (e.g., product quality issues), we will cover the return shipping fees.
- If it’s the customer’s choice to return (e.g., no longer needed), the customer is responsible for the return shipping fees.
- We will inspect and process the return within 7 business days of receiving the package.
- Eligible orders will receive a full refund, which will be credited back to your original payment method within 10 business days.
Exceptions:
- Custom, sale, or discounted items are non-refundable.
- Apex Innovations Group Inc reserves the right to have the final interpretation of returned merchandise.
If you have any questions, please contact our customer service team at [email protected]. We will do our utmost to provide you with a satisfactory return and refund experience.